Privacy / Cookie Policy

This privacy policy outlines how "we" Foxhills Timber collect, manage and protect information gathered during the means of conducting our business.

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How we collect information from you:

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We collect a variety of information that the user of our website provides to us. Users submit this data through a number of means both on our website and social media:

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Registration of a user account

Checkout process

Submitting any form on our site

Via our social media accounts

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What information we collect:

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Names and addresses

Contact numbers (Landline and mobile)

Email addresses

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Why we collect this information:

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To provide products and services to our customers;

To provide our customers with ongoing assistance and technical support;

To contact our customers and users with general or personalized service-related notices and promotional messages;

To comply with any applicable laws and regulations

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How we store, share and disclose this data

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www.foxhillstimber.co.uk is provided and hosted on the Wix.com platform. Wix.com provides us with the online platform and tools to be able to supply our products and services to you. Your data may be stored on Wix.com servers, applications, databases and data stores which are protected by firewalls, anti-viral and anti theft software. We may where applicable to conduct our business and process orders pass you information onto third party supplies for the sole purpose to fulfill any orders you place with us, as such by placing orders with us you authorise us to pass this information on. We will never share any information stored without your consent.

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. The Wix.com payment process does not disclose to us any information reagrding your payment methods.

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How we communicate with site users:

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We may contact you to communicate and notify you regarding your account, troubleshoot problems with your account, resolve disputes, collect monies or fees due, conduct customer surveys, send updates regarding the company, or as otherwise necessary to enforce our user agreement and terms and conditions, applicable national laws, and any other agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

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Privacy policy updates:

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We reserve the right to modify this privacy policy at any time, and we advise you to review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

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Your right to erasure:

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You have the right to request that we delete or stop using your data at anytime. In this case please email us at: sales@foxhillstimber.co.uk. Upon deletion of any data your access to any accounts on our site will be immediately revoked and any information held in such accounts will no longer be available.

You also have the right to request a summary of the information held by us, in these circumstances please email us at: sales@foxhillstimber.co.uk

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Cookies:

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The Wix.com platform and our website will collect information via the use of tracking cookies, these are use to see how people interact with our website, and allows us to gain better insight into users requirements.

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We use a variety of different cookies:

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Essential Cookies: These cookies enable core functionality such as security, verification of identity and network management. These cookies can’t be disabled.

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Marketing Cookies:

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These cookies are used to track advertising effectiveness to provide a more relevant service and deliver better ads to suit your interests.

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Functional Cookies:

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These cookies collect data to remember choices users make to improve and give a more personalized experience.

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Analytics Cookies:

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These cookies help us to understand how visitors interact with our website, discover errors and provide a better overall analytics.

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Advertising / Targeting Cookies: These cookies are used to deliver relevant advertisements to you and measure the effectiveness of advertising campaigns. These may be placed by advertising networks or social media platforms with our permission. These cookies collect information about your browsing habits and may be used to create a profile of your interests for targeted advertising.

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Information collected by some cookies we use:

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Location the site is visited by

Operating system used

IP Addresses

Our website has a pop up asking you to accept the use of these cookies and by accepting it you agree to all us to collect this information.

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We may allow third party service providers to use / place cookies on the website for the purpose of analytics, advertising or other functions. All third party cookies are subject to Privacy Policy and the cookie policy it contains. We do not however have any control over the information these collect.

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By using or continuing to use our website you give us consent to use these cookies, if you do not consent to this please decline the use of them using the pop-up on our website.

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How to contact us:

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You may contact us by the following means in relation to this policy:

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Registered office: Foxhills Timber, 128 City Road, London, EC1V 2NX

Email: sales@foxhillstimber.co.uk

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